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Returns Policy


 4.1 If you are contracting as a consumer, you have a statutory right to cancel a Contract at any time within seven working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 9 below). In addition to your statutory rights because we want you to be pleased with the Products you have purchased we offer a 30 day right to Cancel a contract provided that the Products are returned to us unopened within 30 days of


4.2 To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately, unopened in the same condition in which you received them. The cost of returning any Products to us shall be at your expense and risk unless the Products are damaged or faulty. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we

may have a right of action against you for compensation.

4.3 You will not have any right to cancel a Contract for the supply of any of the following Products:

• Gift vouchers • Products which have been opened or which we reasonably believe have been used

. 4.4 We strongly recommend that Products be return to us by a recorded delivery service as we cannot accept liability for
Products lost in transit.

4.5 This policy is only applicable to Products purchased online. We are unable to process returns for purchases made within a partnered retail location.

4.6 Your statutory rights remain unaffected.


Our Location

Body Silk Clinic

South-East London,

Hither Green, Lewisham,

Blackheath, Greenwich,

Lee, Catford

31 Staplehurst Road

London SE13 5ND

Contact Us

Working Hours:
Mon - Fri 10am - 7pm
Sat - Sun 10am - 6pm

Copyright 2010-2024, Body Silk Clinic, London - Registered Laser Hair Removal Clinic in South-East London, Lewisham, Hither Green, 31 Staplehurst Road, London SE13 5ND