Privacy Policy

We at BODY SILK LTD, the sponsor of bodysilk.co.uk web site, respect our customers’ right to privacy and need for secure communications. Our Privacy Policy has been developed to provide you with an understanding of how we will use any personally identifiable information, which you provide to us. Personally identifiable information is information that concerns you, individually, and that would enable someone to contact you. Such personally identifiable information is governed by our Privacy Policy and your use of this web site constitutes your acceptance of our Privacy Policy and the practices it describes.
Please note that our Privacy Policy governs personally identifiable information provided to us via our web site or to the timetospa.com call centers referenced on our web site. It does not govern communications that you may have with others which reference our web site or products, such as communications with third-party service providers who use our products.

Please let us know if you would like to opt out of email notification, by sending an email to info@bodysilk.co.uk.

Visitors may browse our web site without revealing any personally identifiable information, but shoppers must open an account with us. At that time, you will be asked to provide such personally identifiable information as your name, E-mail address, home or business address, telephone number and credit card information (name, number, card type, expiration date and CID code). If you do not wish to share this information via the internet, feel free to contact us by phone at +44 207 283 5800 to place your order.
bodysilk.co.uk also offers its customers personalized consultations with skin care specialists by E-mail or in the section of the website “Ask a Question or write feedback” If you decide to consult with a specialist, pls email us info@bodysilk.co.uk or click “Ask a Question or write feedback”.

The information we learn from customers helps us personalize and continually improve your shopping experience at bodysilk.co.uk. Here are the types of information we gather.

Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but, then, you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our online store, and communicating with you.

Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many web sites, we use “cookies” and we obtain certain types of information when your Web browser accesses bodysilk.co.uk (which are explained below). There are tools designed to help you visit web sites anonymously, although we will not be able to provide you with a personalized experience at bodysilk.co.uk if we cannot recognize you, we want you to be aware that these tools exist.

E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from bodysilk.co.uk if your computer supports such capabilities.

Information from Other Sources: We might receive information about you from other sources such as government census information, and add it to our account information. Any information gathered would be used for the purpose of bettering communication to you.

Your personally identifiable information is used for our internal business purposes only. Bodysilk.co.uk does not sell, rent or lease your personal information to independent third parties except as described below. We use personally identifiable information to identify account holders, open and maintain accounts, process, service and enforce transactions, send related communications to customers and to provide customer services and support. Credit card numbers are used only for processing payments and are not used for other purposes. We may also use personally identifiable information to provide you with optional product or service updates, promotional notices and offers and other information about bodysilk.co.uk and its products.
As stated above, bodysilk.co.uk does not share our customer information with third parties, except as described in the next paragraph. If you receive information about our products from another company, bodysilk.co.uk has no control over the use of their data. You will need to contact the company that delivered the email to opt out of receiving ongoing emails.

We may use third party, unaffiliated, companies to help us maintain and operate our web site or for other reasons related to the operation of our business, and those companies may receive your personally identifiable information for that purpose. Should we be required to do so, we may also disclose personally identifiable information about you in connection with a legal claim, governmental request or investigation. Further, as our business develops, we may sell or buy corporate assets, and in such transactions customer information may be shared with third parties and become one of the transferred business assets.

Our authorized secure server, VeriSign®, uses Secure Sockets Layer (SSL) encryption – the industry standard — when collecting or transferring sensitive data such as your credit card information. SSL encryption is designed to make such sensitive information unreadable to anyone but us.
If you prefer to place your orders by telephone, you may call us +44 207 283 5800. Your personally identifiable information will be treated with the same confidentiality and security as orders placed on our web site and is governed by the terms and conditions of this Privacy Policy.
All bodysilk.co.uk data is stored in the UK and is in compliance with the EU Data Protection Act.

You have the ability to review, change and/or correct the personally identifiable information you provide to us by going to the web page that links to your account and using the edit tools provided there to change your information.

Cookies are alphanumeric (letter and numeric) identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and to provide features that help your user experience.
The “Help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of bodysilk.co.uk’s best features, and we recommend that you leave them turned on.

bodysilk.co.uk does not sell products for purchase by children. If you are under 18, you may use bodysilk.co.uk only with the involvement of a parent or guardian.

Our customers are given the option of registering with us to receive special offers, newsletters and new product updates by E-mail. If at any time you decide that you no longer wish to receive these communications, you may opt out of receiving them by simply clicking on the “unsubscribe” link, which is attached to every E-mail that is distributed to our customers. By clicking on this link, you will automatically be deleted from our mailing list and will not receive any further E-mails. Should you wish to be added again in the future, just do a basic registration the next time you visit bodysilk.co.uk. To do this, simply click on the “Register Now” button on the home page and fill in your name and E-mail address. This will add you, once again, to the mailing list.

As we strive to improve our products and services, we may revise our Privacy Policy from time to time. We encourage you to periodically consult this Privacy Policy. If there are updates, they will be posted to this Privacy page on our web site along with the effective date of the revision. In the event of any significant changes to our Privacy Policy, bodysilk.co.uk will notify affected customers by E-mail.

Contact Us
We respect your opinions. If you have any questions or comments about our Privacy Policy please contact us at info@bodysilk.co.uk or write to us at the following address:
Body Silk Clinic
8 Lovat Lane
London EC3R 8DT
United Kingdom