* Set out below are the terms on which Body Silk provides service to its clients. Please ensure that you have read and fully understood them prior to booking any Body Silk treatment.
* Appointments and cancellations
* All doctors, nurses and therapists at Body Silk are trained and approved in accordance with the company’s treatment protocols and therefore Body Silk does not guarantee continued treatment with a named specialist.
*If appointment is booked less than 24 hours in advance and then is cancelled later prior the treatment, late cancellation fee of £25 is applicable or (in case of a course of treatments) a session is deductible from the course.
* Please arrive for your appointment at least 10 minutes in advance so that the necessary paperwork can be completed. Late arrival may result in reduced treatment time or forfeiting of the appointment. Body Silk will endeavour to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.
* Prior to your appointment we will inform you of any preparation required in advance of your treatment. Failure to follow the guide lines may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.
* Any client who requires treatment and brings a child with them must also be accompanied by another adult to chaperone the child whilst the client is being treated. Failure to bring an adult chaperone with any child will result in the treatment being cancelled and loss of the value pack treatment or deposit. No children under the age of 16 years must be left unattended within the clinic at any time.
* Credit card details, deposits and payments
* To secure an appointment with Body Silk a deposit is required.
* For an appointment with a doctor: a deposit of £90 will be charged at the time of booking, in order to secure the appointment.
* For an appointment with a therapist: a deposit of £25 will be charged to your credit or debit card at the time of booking, in order to secure the appointment.
* Consultation fee is payable at the time of the booking (phone payments accepted) and is 100% redeemable against the treatment cost if treatment performed right after the consultation, and is 50% redeemable if treatment performed on a different date.
* Consultation fee for Latisse is not refundable.
* For any subsequent individual treatments up to the value of £350 a deposit of £25 will be charged and for any subsequent individual treatments over the value of £350, a deposit of £90 will be charged at the time of booking. Deposits can be used towards payment for treatment or left on your account for future treatments. Should deposits remain unclaimed by the client following twelve months of inactivity Body Silk reserves the right to withhold the deposit.
* These charges will not be applied to clients booking an appointment from their existing value package of treatment.
* Prices may vary by clinic. Please contact Body Silk Clinic for the price of the treatment that you are interested in.
* Pre-paid treatments are exchangeable but not refundable;
* AMEX card transactions are subject to a 2.85% fee;
* All other card transactions under £20 are subject to a £0.50 fee; from £20 up to £100 - to a £1.00 fee; from £100 or more - to a £2.00
* Opened or used products are not exchangeable and not refundable..
* 3. Courses of treatments
* All treatments purchased as a course must be paid for in full in advance of the first treatment. All treatment courses must be taken/reeemed within 12 months of the date of purchase; any treatments left untaken after 12 months will be forfeited.
* Pre-paid treatment courses are exchangeable but not refundable.
* Value packs are only refundable for medical reasons upon proving a medical certificate from your GP or a medical doctor who diagnised your medical condition. Any refund agreed is calculated by deducting the full list price of all treatments already taken, plus any charged for non-attendance, from the total price of the course of treatment, with the difference returned to you.
* Loyalty points can be used towards complimentary/reward treatments not yet tried at Body Silk Clinic.
* Discounts cannot be applied on the treatments/products that have been discounted already as a special promotion or otherwise.
* Reward treatments are available between 2pm and 5pm Mondays to Fridays only.
* 4. Treatment suitability
* We will always assess whether treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If not, we will inform you as to the reasons why. You will only be liable for the cost of the initial consultation, where applicable.
* 5. Liability
* Body Silk Clinic will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
* It is the client's responsibility to ensure that he or she provide Body Silk with all relevant medical details prior to each treatment. Body Silk will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.
* The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, sk:n regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Body Silk's liability for death or any personal injury resulting from Body Silk's negligence
* 6. Your right to complain
* Body Silk endeavours to treat all its clients appropriately, compassionately and fairly. If, however, you have an issue with any matter in relation to your treatment at Body Silk you are entitled to lodge a complaint, either verbally, by telephone or in writing. If you require assistance with making your complaint, Body Silk will be pleased to help.
* The member of staff who initially receives the complaint will convey the details to the Clinic Manager or their designated deputy, and you will receive a response within two days of lodging the complaint that an investigation into the matter is under way.
* During the course of the investigation, Body Silk may require you to attend an additional consultation with the practitioner involved in your treatment, if this is deemed appropriate. If you are not satisfied with this initial attempt at resolution, or have any objection to being seen by this practitioner, the Clinic Manager or Director will review your case.
* If the complaint cannot be resolved locally, the matter will be referred to the appropriate Director.